Last updated: August 15, 2026
If you're not satisfied with a Premium subscription, you can request a full refund within 7 days of your payment date. This applies to your first payment on a plan — see "Renewals" below for subscriptions that have already renewed.
Any Premium plan purchase (monthly or yearly) is eligible for a refund if the request is made within 7 days of the charge, and the account has not made substantial use of the plan's premium features during that window. We look at this in good faith on a case-by-case basis, not against a fixed usage cutoff.
The 7-day window applies to each individual charge, including renewals — a renewal payment is refundable within 7 days of that renewal, the same as a first payment. It does not extend backwards to charges from more than 7 days ago.
Email info@acenzos.com with your registered email address and the payment ID or date of the charge (visible in Profile → Billing). We'll confirm eligibility and next steps by email.
Approved refunds are processed back to your original payment method within 5–7 business days via Razorpay. The exact time your bank or card issuer takes to reflect the credit can vary beyond that.
Requests made more than 7 days after the relevant charge, and accounts suspended or terminated for violating our Terms of Service.
Contact info@acenzos.com before purchasing if you want to confirm eligibility for your specific situation.